Thursday, October 7, 2010

Warning this is a RANT! Target and Buffalo Wild Wings

I try to keep these positive and entertaining as no one wants to read negativity and complaining.

However this HAS to be said:

I had the WORST experience ever in Target yesterday and I go in there a LOT.  First of all there were children crying and whining and you could hear it all over the store and throwing fits and parents just ignored it.  REALLY?  My mom would have jerked my arm out of socket to get me to the bathroom to bust my butt if the stern look didn't work, which normally it did just fine. I got caught ONCE playing in a clothes rack in K-mart when I was little, that did not end well, but it certainly ended. 
People were taking up entire isles with thier buggies to look at one item on a shelf, no the world does not center on you, move it over so people can pass by.
Now none of this is Target's fault so far.  So here is where Target went wrong all on their own:
6:30-7pm on a Wednesday night and there are 2 Cashiers working and lines backed up to the jewelry department.  No one working the photo lab and 1 person working the Customer Service desk, who was tied up with a wedding couple at the Registry machines.
3rd Cashier finally shows up (I have had to stand in line behind a kid throwing a fit in a buggy and next to one crying in momma's arms) asks us to move over to her cash register which we had to beat the people BEHIND us in the original line to do.  Guess what, if you are behind me in 1 line, you should be behind me in the next like, it's called COURTESY.  So we pull all our stuff out of the buggy and she starts pushing buttons on register and nothing happens so she calls someone else over there and the thing is UNPLUGGED!!  So we load our stuff back up, thank goodness we don't have much, but a big bag of dog food is not ideal in loading and unloading over and over.  Now we move up and get checked out, in the mean time there are still just 3 cashiers and the lines are getting longer-AM I IN WAL-MART?. 
I had an item I wanted to ask customer service about so I took it over there and waited and waited and never go even a "I'll be right with you" from the 1 gal who was working. 
At this point I just want to run out of there and go hide-I use to like that store.

So we go to Buffalo Wild Wings just down the road and sit in the bar.  We have found a decent waitress in there since our Favorite Alicia has gone to greener pastures.  I have no complaints about her service, she remembers our drink order and can almost tell us what we are going to eat.  Always friendly.  We still miss Alicia!! 
So this is where BWW goes bad:
I quit ordering draft beer from BWW well over a year ago because I was always getting sick after eating and drinking there and it was the common denominator.  I am a bottle baby now and have not really had any problems.  John always gets a draft Ale, well last night he drank some of his ale down and noticed the glass was crusty white at the top.  We HOPE is was SOAP.  So we show the waitress and she gets him a new one.  You would think they would check the next glass before they sent it out and we assumed they did.  So John drank down some of this one and the same problem-REALLY?  One of my friends who hangs out in there all the time brought it up to the manager and they had a discussion and then brought him out a new glass, like brand new out of the box.  Which I told him wasn't clean as it had been sitting in a cardboard box in a wharehouse and had not been washed.
So we eat our food and go home-John was ill most of the night.
SO BUFFALO WILD WINGS, we stuck with you through the shitty service and running out of things from the Kitchen and Bar when you first opened, we stuck with you when I was getting sick after eating there until I figured out it was the draft.  We even stuck with you through some pretty lame ass managers, which I think you have one now.
BUT ENOUGH IS ENOUGH-you have been open in Tyler, TX long enough to have your act together and you are just getting WORSE!
We won't be back for a very long time-take the time to get it together, we really like the concept, trivia and the pulled pork, but we will get our fix elsewhere.
We have spent enough money in that place since they opened that I do believe they will feel the hit of us not going.

Now for Kudos!  Thank you to the Tyler Fire Departments and Police Departments for your continued service.  We are so very thankful that no one was seriously injured last night at the Hudson Apartment fires.

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